Terms & Conditions

1. Acceptance of Terms

By using our website, creating an account, requesting a quotation, or purchasing any travel service, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and any other applicable policies published on our website.

2. Services

We provide travel-related services including, but not limited to:

• Domestic and international tour packages
• Flight reservations
• Hotel reservations
• Visa assistance
• Hajj and Umrah packages
• Corporate travel management
• Business travel and investment tours
• Educational tours
• Honeymoon packages
• Group tours
• Travel insurance assistance
• Airport transfer services
• Cruise bookings
• Customized travel planning

Service availability may vary depending on destination, government regulations, airline schedules, and supplier availability.

3. Booking Confirmation

A booking is considered confirmed only when:

• Required documents have been received.
• Any required deposit or full payment has been successfully received.
• Written confirmation has been issued by our agency.

Submitting a booking request does not guarantee availability.

4. Pricing

Prices are subject to change without prior notice until a booking is confirmed.

Prices may change due to currency exchange rates, airline fuel surcharges, taxes, supplier pricing, or government-imposed fees.

Promotional prices are subject to availability and may have additional restrictions.

5. Payments

Payments must be completed according to the payment schedule provided.

Failure to pay on time may result in cancellation of your booking.

Additional charges imposed by banks, payment gateways, or currency conversion providers are the customer's responsibility.

6. Passport, Visa & Travel Documents

The traveler is solely responsible for ensuring:

• Passport validity meets destination requirements.
• All required visas are obtained.
• Travel permits are secured.
• Vaccination or health requirements are fulfilled where applicable.

Our visa assistance service does not guarantee visa approval. Visa decisions are made solely by the relevant embassy or immigration authority.

7. Travel Insurance

Travel insurance is strongly recommended for all travelers.

Unless specifically included in your package, travel insurance is optional and must be purchased separately.

8. Changes Requested by the Customer

Changes to confirmed bookings may be subject to:

• Airline policies
• Hotel policies
• Tour operator policies
• Additional fees
• Fare differences
• Administrative charges

Some bookings may not be changeable.

9. Cancellation by Customer

If you cancel your booking:

• Cancellation charges may apply.
• Airline, hotel, visa, or third-party supplier cancellation policies will apply.
• Certain deposits, visa fees, ticketing fees, and service charges may be non-refundable.
• Refund amounts, if applicable, will be processed according to our Cancellation & Refund Policy.

10. Cancellation by the Agency

We reserve the right to cancel or modify a booking due to:

• Natural disasters
• Political unrest
• Government restrictions
• Airline schedule changes
• Supplier insolvency
• Safety concerns
• Force majeure events
• Operational requirements beyond our reasonable control

Where possible, suitable alternatives or refunds (subject to supplier policies) will be offered.

11. Force Majeure

We shall not be liable for delays, cancellations, or failure to perform services caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• War
• Terrorism
• Civil unrest
• Epidemics or pandemics
• Government actions
• Border closures
• Airline strikes
• Severe weather

12. Customer Conduct

Customers are expected to:

• Follow local laws and regulations.
• Respect fellow travelers and staff.
• Follow hotel, airline, and tour operator rules.
• Avoid behavior that may endanger others.

We reserve the right to terminate services without refund if a customer's conduct causes disruption, danger, or legal issues.

13. Health & Medical Conditions

Customers must disclose any significant medical conditions, disabilities, allergies, or special requirements that may affect travel arrangements.

Failure to provide relevant information may limit our ability to accommodate your needs.

14. Liability

We act as an intermediary between customers and third-party service providers such as airlines, hotels, transportation companies, cruise operators, and visa authorities.

We are not responsible for:

• Flight delays or cancellations
• Lost or damaged baggage
• Hotel service quality
• Immigration decisions
• Visa refusals
• Weather-related disruptions
• Actions or omissions of third-party suppliers

Our liability is limited to the extent permitted by applicable law.

15. Intellectual Property

All content on this website, including text, images, graphics, logos, videos, designs, and branding, is the property of Vromon Golpo or its licensors and may not be copied, reproduced, or distributed without prior written permission.

16. Website Use

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to systems or data.
• Upload malicious software.
• Misrepresent personal information.
• Interfere with website functionality.

Violation of these terms may result in suspension or termination of access.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any disputes shall be subject to the jurisdiction of the competent courts in Bangladesh unless otherwise required by applicable law.

19. Amendments

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on our website and become effective upon publication unless otherwise stated.

20. Customer Declaration Before Checkout

Before completing any booking, every customer must confirm the following:

☐ I confirm that I have carefully read and agree to the Terms & Conditions, Privacy Policy, Cancellation & Refund Policy, and any package-specific conditions. I understand that visa approval, airline schedules, hotel availability, government regulations, exchange rates, and travel requirements may change at any time. I certify that all information and documents provided by me are accurate, complete, and valid. I understand that providing false or inaccurate information may result in cancellation of my booking without liability on the part of the agency.

The booking process cannot be completed unless this declaration is accepted.